Delivery Information

At Ferne Creative, I want your order to arrive safely and on time. Below you’ll find details about postage options, Christmas delivery deadlines, and what to do if something goes wrong.

Ordering in Time for Christmas

Every year, the postal system experiences seasonal delays that are unfortunately beyond my control. To give your gifts the best chance of arriving on time, I follow Royal Mail’s last posting dates.

For Christmas 2025, the estimated last posting dates are:

Tracked 48 – Thursday 18th December
Tracked 24 – Friday 19th December

Please note: these dates are subject to change, and I cannot guarantee delivery.

I may also close deliveries earlier depending on my own schedule. I always recommend ordering well in advance to avoid disappointment.

Delivery Types

All orders are dispatched with Royal Mail tracked shipping, so you can keep an eye on your order. This does not include subscriptions, which are sent by second-class post.

Standard Shipping - Tracked 48
Express Shipping - Tracked 24

I aim to dispatch all orders within a couple of days, but during busy periods or pre-ordered items, it can take longer.

My Order Has Not Arrived

Sadly every so often an order can be delayed or lost in the post so it is important to let me know.

Delaying because you do not want to bother me can mean I cannot resolve the issue as Royal Mail has strict rules. Please read below as follows so we can ensure your order gets to you.

Your order should be with you within 48 hours or 24 hours from dispatch, depending on your delivery type. Royal Mail does not consider an item as lost until 10 working days after your expected delivery date, so there is nothing I can do within this time.

After this has passed, I can put in a claim with Royal Mail that your order is lost and send a replacement.

Please be patient with me, as there is nothing I can do once it is in the hands of the postal service and no way to expedite it.

My Order Arrived Damaged

If your order has arrived damaged, you must send me photos of the damaged items, but also the outer box, so I can claim back from the postal company for damages and quickly fix your order with a replacement or refund.

Please get in contact within 2 weeks of order delivery, or I may not be able to compensate for any damages.