FAQ

Here are some of the most frequently asked questions about Ferne Creative, covering everything from my Sticker Club subscription to commissions, shipping, and my digital illustration process . Whether you're curious about how to sign up, place a custom order, or learn more about my artwork, you'll find all the answers here!

Wildlife Sticker Club Subscription

Love collecting unique wildlife art? My Sticker Club delivers exclusive, beautifully illustrated stickers featuring British wildlife straight to your door each month!

How does the Sticker Club work?

When you subscribe to my Sticker Club, you’ll receive exclusive wildlife-themed stickers each month, featuring themed British wildlife illustrations. These will be shipped around the same date each month and will vary in size and design each time with 3-4 stickers or more each month. 




How much does it cost?

The Wildlife Sticker Subscription is £5.99 a month including worldwide postage. 

Can I cancel my subscription?

Yes! You can cancel anytime through your account settings before the next billing cycle. If you want to cancel after the latest billing, feel free to get in contact, and if your order has not been shipped, then I can refund this. 

Do you ship internationally?

Yes, I ship worldwide! Shipping costs are included in the subscription price, so there are no hidden fees. 

Can I return the stickers for a refund?

You can return the stickers within 14 days for a full refund, but they must arrive in resellable condition with the packaging unopened. Return postage will also need to be paid for at the customers expense. 

Commissions & Custom Artwork

Looking for a bespoke wildlife illustration? I create custom artwork for individuals and organisations, capturing nature’s beauty in my signature style.

How can I commission a wildlife-inspired design?

If you're interested in a custom wildlife design, simply reach out via my contact page or email ferne@fernecreative.com. Share your ideas, and we’ll discuss the best way to bring them to life!

Do you only work with wildlife organizations?

No! While I love collaborating with wildlife organisations and conservation groups, I’m also open to working with independent artists, brands, and businesses that share a passion for nature and sustainability.

How much does a wildlife commission cost?

The cost varies depending on complexity, materials, and production requirements. As I am so busy custom designs start from £100 but are quoted based on the time it will take to draw and design your project. I can provide a personalised quote after discussing your project. 

Can I buy this Wildlife Pin?

This particular design was created exclusively for The Surrey Wildlife Trust, so they are only available for direct purchase through them. However, check out my shop for any available pins and limited editions here.

Products & Shipping

From enamel pins to woven patches, my shop is filled with nature-inspired illustrations printed on high-quality products for wildlife lovers.

How long does shipping take?

Orders are usually processed within 3–5 days, but an accurate timescale is available on your order page. UK orders are sent 48-hour tracked unless express is selected, which is 24 hours. International orders are sent tracked but can take 2 weeks.




Do you design all the products yourself?

Yes. Everything in my shop is illustrated and designed 100% by me. I even design the packaging myself. I do send all my artwork to be professionally made so they are at a high quality standard. 

Do you ship internationally?

Yes, I ship worldwide! Shipping costs vary depending on the size of your order/selected items, so the total can be seen on the checkout page. 

Can I return items for a refund?

You can return any of your ordered items or the total within 14 days for a refund, but they must arrive in resellable condition with the product packaging unopened. Return postage will also need to be paid for at the customer's expense and the original shipping will not be refunded. 

What if my order is damaged or lost?

If your order arrives damaged, send me a photo of the item along with the packaging; that way I can report it to Royal Mail and I'll arrange a replacement. For lost packages, please allow extra time and contact me. The postal company will not classify it as lost until 7 days after the due date for UK orders and 25 days after the due date for international orders, so please keep this in mind. 

Digital Artwork & Process

I create all my nature illustrations digitally on my iPad, bringing animals and habitats to life with intricate details and vibrant colors.

How do you create your illustrations?

I draw digitally on my iPad using Procreate, focusing on intricate details and natural textures to bring wildlife to life.




Do you sell digital downloads?

At the moment, I primarily sell physical products, but I may offer digital downloads in the future!

Can I use your artwork for personal projects?

My artwork is copyrighted, but if you're interested in licensing, please reach out for details.

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